:root {
  --serif: Charter, "Bitstream Charter", "Sitka Text", Cambria, Georgia, serif;
  --sans: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --focus: #1f5fa8;
  color-scheme: light;
}

body.client {
  --bg: #f5f1e8;
  --ink: #211e1a;
  --muted: #6a6358;
  --rule: #d8cfbd;
  --field: #fffcf6;
  --field-border: #a89f8c;
  --accent: #7b2d26;
  --accent-dark: #5a1f1a;
  --body-font: var(--serif);
}

body.desk {
  --bg: #fafaf8;
  --ink: #1d1d1b;
  --muted: #66655f;
  --rule: #e2e1dc;
  --field: #fff;
  --field-border: #b5b3ab;
  --accent: #7b2d26;
  --accent-dark: #5a1f1a;
  --body-font: var(--sans);
}

*,
*::before,
*::after {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font-family: var(--body-font);
  font-size: 1.0625rem;
  line-height: 1.6;
  -webkit-text-size-adjust: 100%;
}

a {
  color: var(--accent);
  text-decoration-thickness: 1px;
  text-underline-offset: 0.18em;
}

a:hover {
  color: var(--accent-dark);
  text-decoration-thickness: 2px;
}

:focus-visible {
  outline: 3px solid var(--focus);
  outline-offset: 2px;
}

.skip {
  position: absolute;
  left: -999rem;
  top: 0.75rem;
  z-index: 1;
  padding: 0.5rem 0.9rem;
  background: var(--ink);
  color: var(--bg);
  font-family: var(--sans);
}

.skip:focus {
  left: 0.75rem;
}

h1,
h2 {
  font-weight: 400;
  line-height: 1.2;
}

.sheet {
  max-width: 62rem;
  margin: 0 auto;
  padding: 2rem 1rem 2.5rem;
}

.masthead {
  border-top: 2px solid var(--ink);
  padding-top: 0.6rem;
  margin-bottom: 2.5rem;
}

.wordmark {
  color: var(--ink);
  font-size: 1.2rem;
  text-decoration: none;
}

.wordmark span {
  display: block;
  color: var(--muted);
  font-family: var(--sans);
  font-size: 0.875rem;
}

.wordmark:hover {
  color: var(--accent);
}

.client h1 {
  margin: 0 0 1.25rem;
  font-size: clamp(1.9rem, 1.3rem + 2.2vw, 2.6rem);
  letter-spacing: -0.01em;
}

.client h2 {
  margin: 2.5rem 0 0.75rem;
  font-size: 1.45rem;
}

.lede {
  font-size: 1.2rem;
}

.aside {
  margin-top: 2.75rem;
  padding-top: 1rem;
  border-top: 1px solid var(--rule);
  color: var(--muted);
  font-family: var(--sans);
  font-size: 0.95rem;
}

.colophon {
  margin-top: 4rem;
  padding-top: 1rem;
  border-top: 1px solid var(--rule);
  color: var(--muted);
  font-family: var(--sans);
  font-size: 0.875rem;
}

@media (min-width: 54rem) {
  .sheet {
    display: grid;
    grid-template-columns: 12rem minmax(0, 37rem);
    column-gap: 4rem;
    padding-top: 3.5rem;
  }

  .masthead {
    grid-row: 1 / span 2;
    align-self: start;
    position: sticky;
    top: 2rem;
  }

  .client main,
  .colophon {
    grid-column: 2;
  }
}

.facts {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem 2.25rem;
  margin: 0 0 2rem;
  padding: 0.8rem 0;
  border-top: 1px solid var(--rule);
  border-bottom: 1px solid var(--rule);
}

.facts dt {
  color: var(--muted);
  font-family: var(--sans);
  font-size: 0.8rem;
}

.facts dd {
  margin: 0;
}

.client .entry {
  padding: 1.25rem 0 0.5rem;
  border-top: 1px solid var(--rule);
}

.client .conversation .entry:first-child {
  border-top: 0;
  padding-top: 0;
}

.client .entry-reply .entry-body,
.client .entry-reply .files {
  padding-left: 1.1rem;
  border-left: 2px solid var(--accent);
}

.entry-meta {
  margin: 0 0 0.5rem;
  color: var(--muted);
  font-family: var(--sans);
  font-size: 0.875rem;
}

.entry-author {
  margin-right: 0.6rem;
  color: var(--ink);
  font-weight: 600;
}

.entry-body {
  overflow-wrap: anywhere;
}

.entry-body p {
  margin: 0 0 0.9em;
}

.files {
  margin: 0 0 0.75rem;
  padding: 0;
  list-style: none;
  font-family: var(--sans);
  font-size: 0.9rem;
}

.files li {
  margin-bottom: 0.25rem;
}

.size {
  margin-left: 0.35rem;
  color: var(--muted);
}

.private-link {
  padding: 0.75rem 0.9rem;
  background: var(--field);
  border: 1px solid var(--rule);
  font-family: var(--sans);
  font-size: 0.95rem;
  word-break: break-all;
}

.notices {
  margin-bottom: 1.5rem;
}

.notice {
  margin: 0 0 0.5rem;
  padding: 0.6rem 0.9rem;
  background: #e6eedf;
  border-left: 3px solid #3d6a37;
  font-family: var(--sans);
  font-size: 0.95rem;
}

.form {
  margin-top: 1.75rem;
}

.field {
  margin-bottom: 1.35rem;
}

.field label {
  display: block;
  margin-bottom: 0.3rem;
  font-family: var(--sans);
  font-size: 0.95rem;
  font-weight: 600;
}

.field label.check {
  display: flex;
  gap: 0.5rem;
  align-items: center;
  font-weight: 400;
}

.optional {
  color: var(--muted);
  font-weight: 400;
}

input[type="text"],
input[type="email"],
input[type="password"],
input[type="search"],
select,
textarea {
  width: 100%;
  padding: 0.6rem 0.7rem;
  background: var(--field);
  border: 1px solid var(--field-border);
  border-radius: 2px;
  color: var(--ink);
  font-family: var(--sans);
  font-size: 1rem;
}

textarea {
  font-family: var(--body-font);
  line-height: 1.55;
  resize: vertical;
}

input[type="file"] {
  max-width: 100%;
  font-family: var(--sans);
  font-size: 0.95rem;
}

input[type="checkbox"] {
  width: 1.1rem;
  height: 1.1rem;
  accent-color: var(--accent);
}

.help {
  margin: 0.3rem 0 0;
  color: var(--muted);
  font-family: var(--sans);
  font-size: 0.875rem;
}

.error {
  margin: 0.3rem 0 0;
  color: var(--accent);
  font-family: var(--sans);
  font-size: 0.9rem;
  font-weight: 600;
}

.has-error input,
.has-error textarea,
.has-error select {
  border-color: var(--accent);
}

@media (min-width: 36rem) {
  .pair {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0 1.25rem;
  }
}

.trap {
  position: absolute;
  left: -999rem;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

.button {
  display: inline-block;
  padding: 0.7rem 1.25rem;
  background: var(--ink);
  border: 0;
  border-radius: 2px;
  color: var(--bg);
  font-family: var(--sans);
  font-size: 1rem;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
}

.button:hover {
  background: var(--accent);
  color: #fff;
}

.button-small {
  padding: 0.45rem 0.85rem;
  font-size: 0.9rem;
}

.link-button {
  padding: 0;
  background: none;
  border: 0;
  color: var(--accent);
  font: inherit;
  text-decoration: underline;
  text-underline-offset: 0.18em;
  cursor: pointer;
}

.desk {
  font-size: 0.9375rem;
  line-height: 1.5;
}

.desk-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem 1.5rem;
  padding: 0.7rem 1.25rem;
  background: #fff;
  border-bottom: 1px solid var(--rule);
}

.desk-name {
  color: var(--ink);
  font-weight: 700;
  text-decoration: none;
}

.desk-bar nav {
  display: flex;
  flex-wrap: wrap;
  gap: 0.25rem 1.1rem;
}

.desk-bar nav a {
  color: var(--ink);
  text-decoration: none;
}

.desk-bar nav a:hover {
  text-decoration: underline;
}

.desk-logout {
  display: flex;
  gap: 0.6rem;
  margin-left: auto;
  color: var(--muted);
}

.desk-main {
  max-width: 82rem;
  padding: 1.5rem 1.25rem 3rem;
}

.desk h1 {
  margin: 0 0 1rem;
  font-size: 1.5rem;
  font-weight: 650;
}

.desk h2 {
  margin: 1.75rem 0 0.6rem;
  font-size: 1.05rem;
  font-weight: 650;
}

.desk .form {
  margin-top: 0.5rem;
}

.desk .form-desk {
  max-width: 40rem;
}

.desk .field {
  margin-bottom: 1rem;
}

.desk .field label {
  font-size: 0.875rem;
}

.desk input,
.desk select,
.desk textarea {
  font-size: 0.9375rem;
}

.form-compact .field {
  margin-bottom: 0.7rem;
}

.form-compact input,
.form-compact select {
  padding: 0.4rem 0.5rem;
}

.quiet {
  color: var(--muted);
  font-size: 0.875rem;
}

.status-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 0 1.4rem;
  margin-bottom: 1rem;
  border-bottom: 1px solid var(--rule);
}

.status-tabs a {
  padding: 0.45rem 0;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
  color: var(--muted);
  text-decoration: none;
}

.status-tabs a[aria-current] {
  border-bottom-color: var(--accent);
  color: var(--ink);
  font-weight: 600;
}

.status-tabs span {
  font-variant-numeric: tabular-nums;
}

.filters {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem 0.75rem;
  margin: 0 0 1.25rem;
}

.filters label {
  font-size: 0.875rem;
  font-weight: 600;
}

.filters input[type="search"] {
  flex: 1 1 18rem;
  width: auto;
  padding: 0.4rem 0.55rem;
}

.filters select {
  width: auto;
  padding: 0.4rem 0.55rem;
}

.table-wrap {
  overflow-x: auto;
}

table.tickets {
  width: 100%;
  border-collapse: collapse;
  background: #fff;
}

.tickets th {
  padding: 0.5rem 0.65rem;
  border-bottom: 1px solid #c9c7bf;
  color: var(--muted);
  font-size: 0.8125rem;
  font-weight: 600;
  text-align: left;
  white-space: nowrap;
}

.tickets th a {
  color: inherit;
}

.tickets td {
  padding: 0.55rem 0.65rem;
  border-bottom: 1px solid var(--rule);
  vertical-align: top;
}

.tickets td:first-child {
  white-space: nowrap;
}

.tickets tr.status-awaiting_me .status,
.tickets tr.status-open .status {
  font-weight: 600;
}

.tickets tr.priority-high .priority {
  color: var(--accent);
  font-weight: 600;
}

.tickets tr.status-closed td {
  color: var(--muted);
}

.pager {
  display: flex;
  gap: 1rem;
}

.empty {
  color: var(--muted);
}

.ticket-head h1 {
  margin-bottom: 0.25rem;
}

.ticket-head p {
  margin: 0 0 0.25rem;
}

.ticket-layout {
  margin-top: 1.5rem;
}

@media (min-width: 62rem) {
  .ticket-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 19rem;
    gap: 2.5rem;
    align-items: start;
  }
}

.desk .entry {
  margin-bottom: 0.75rem;
  padding: 0.85rem 1rem 0.35rem;
  background: #fff;
  border: 1px solid var(--rule);
  border-left: 3px solid #9a988f;
}

.desk .entry-reply {
  border-left-color: var(--accent);
}

.desk .entry-note {
  background: #fff6d8;
  border: 1px dashed #b8922a;
  border-left: 3px solid #b8922a;
}

.note-label {
  margin-right: 0.6rem;
  color: #6f5200;
}

.ticket-side h2:first-child {
  margin-top: 0;
}

.side-facts {
  margin: 1.5rem 0 0;
  font-size: 0.875rem;
}

.side-facts dt {
  color: var(--muted);
}

.side-facts dd {
  margin: 0 0 0.5rem;
}

.desk-login {
  max-width: 22rem;
  margin: 4rem auto 0;
}